In order to take care of mapping your 1&1 domain to your Placester site, you will need to change both your A-Record (IP address) and CNAME (hosting platform) to Placester specific settings. 1&1 requires a more advanced change in settings than most domain providers. Placester would recommend reaching out to 1&1 directly to take care of domain mapping, unless you are very familiar with the domain mapping process. You can reach 1&1 at 866-991-2631
Having 1&1 map your Domain (recommended)
If you are going to have 1&1 take care of domain mapping for you. You will want to provide them with the following settings for pointing your site to Placester.
1. Forwarding: OFF
2. Nameservers: Set to DEFAULT
3. A-Record: 18.104.22.168
4. CNAME: domains.myrealestateplatform.com
After this is done move down to the bottom of the document and follow the instructions for your Placester site.
DNS Settings Within 1&1
The following changes need to be made to your domain's DNS settings in order to complete domain mapping with Placester:
The domain should have an A-Record that points to 22.214.171.124
You also need to create a subdomain of www.YOURDOMAIN.com, which will have a CNAME that points to domains.myrealestateplatform.com
1&1 presents a unique situation compared to most domain registrars. Its domain settings do not allow you to modify both the A-Record and CName in the DNS settings.
You'll find that if you log into your 1and1 account and try to adjust both the A-Record and CName, only one of the changes will take and the other will be disregarded.
This is why the workaround is to add a subdomain of www.YOURDOMAIN.com, then add a CNAME there instead.
Log in to your 1&1 Account
Click Login in the top right corner of 1&1's home page in order to get logged in.
Within your control panel, click Manage Domains under the Domains section, or if this is a brand new domain as shown below you can click on manage domain under the your domain box.
Edit DNS Settings
Click on your domain name then on modify DNS Settings to access the A-Record settings.
Step 1: Add an A-Record
Within your DNS settings, scroll down to the A/AAAA Records (IP Addresses) section. Check off Other IP Address and add an IPv4 Address of: 126.96.36.199
Once this is complete, click Save.
Step 2: Add a Subdomain & CNAME
Click on domain name once more and then modify DNS settings. Once there move directly down to the box right below where you added the A - Record. Click on the word subdomain
Add a subdomain beginning with www on the Create Subdomain screen.
You will then be brought to the subdomain menu. First hit the expand arrow, than click on edit DNS settings
Add a CNAME for the subdomain by scrolling down to the A/AAAA Records (IP Addresses) section. Check off CNAME and add an Alias of: domains.myrealestateplatform.com
You'll also need to check off "I am aware and accept that all current DNS settings, e-mail addresses and redirects will be disabled."
When the changes are complete, click Save. Then, log into Placester.com to complete the final step.
Site Settings > Custom Domain
This will bring you to the Custom Domain slide out.
Custom Domain Slide Out
Within the custom domain slide out, add the custom domain that you're looking to use. Use only lowercase letters, and be sure to include “www” when adding in your URL. Example: www.placester.com
Click Add Domain, then click Save.
If you've made all of these changes and are finding that your site still isn't loading, here are some potential causes:
1. Caching: You have a cached copy of the site on your browser. Try clearing your cache, using a new browser or testing the site on a mobile device.
2. Propagation: DNS adjustments take longer to propagate with certain domain registrars. We like to test and make sure everything has propagated using www.WhatsMyDNS.com.
3. Errors in Site Settings > Custom Domain: make sure that you included the www before the custom domain and you didn't use any capital letters. Otherwise, the site will not load.
Pro Tip: DNS Tools
Here are some DNS tools that we recommend:
Need More Help?
If you have additional questions about pointing your custom domain to your Placester site, let our support team know at firstname.lastname@example.org.